Your Privacy Matters at ptc55

Delivering Our Services

The primary use of your personal data is to operate the ptc55 platform: creating and managing your account, processing BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, enabling gameplay across our cricket betting, live casino, and slots verticals, and delivering the bonuses and promotions you have opted into. Without processing your identity and financial data, ptc55 cannot provide you with a real-money gaming experience.

Compliance & Legal Obligations

ptc55 processes certain personal data — particularly identity, financial, and usage data — to comply with its legal and regulatory obligations. This includes Know Your Customer (KYC) checks, anti-money laundering (AML) monitoring, age verification, and responding to any lawful requests from competent authorities in Bangladesh. We may be required by law to retain certain transaction records for defined periods even after your account is closed.

Security & Fraud Prevention

Technical data such as IP addresses, device fingerprints, and session behaviour is analysed continuously to detect and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other forms of platform manipulation. Where suspicious activity is detected, ptc55 may temporarily restrict your account while an investigation is conducted. We will notify you of any restriction via the contact details held on your account.

Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how players interact with ptc55.vip — which games are most popular, where players encounter difficulty, and how the platform can be optimised for Bangladeshi users. This analytical work is conducted on data sets that cannot be used to identify individual players.

Marketing Communications

With your explicit consent, ptc55 will send you promotional communications about new games, seasonal bonus offers (such as Eid, BPL season, and Pohela Boishakh promotions), and platform announcements. These communications are sent via email and SMS to the contact details registered on your account. You may withdraw your marketing consent at any time without affecting your ability to use the platform.

Responsible Gaming Monitoring

ptc55 uses usage and behavioural data to monitor for signs of problematic gambling patterns — such as rapidly increasing bet sizes, extended session durations, or unusual deposit frequency. Where such patterns are detected, our responsible gaming team may contact you proactively to offer support tools, including deposit limits and self-exclusion options. This use of data is in your best interest and forms part of our duty of care to all players.

Payment Service Providers

To process deposits and withdrawals in BDT, ptc55 shares necessary financial data with our integrated payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and Visa/Mastercard processing networks. These providers receive only the minimum data required to complete your requested transaction and are contractually bound to process it solely for that purpose. They operate under their own privacy policies, which we encourage you to review.

Game Content Providers

ptc55 hosts games from third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you play a game hosted by one of these providers, limited technical and gameplay data — such as session tokens and game round identifiers — may be transmitted to the provider's servers to deliver the game. These providers do not receive your personally identifiable information for their own marketing or data processing purposes.

Identity Verification Partners

To complete KYC verification, ptc55 may use third-party identity verification service providers. Documents you submit for verification are transmitted securely to these providers, who process them solely for the purpose of confirming your identity and age on ptc55's behalf. Verification providers are contractually prohibited from retaining your documents beyond the period necessary to complete the check.

Legal and Regulatory Authorities

ptc55 may be required to disclose personal data to law enforcement agencies, courts, or regulatory authorities in Bangladesh where we receive a lawful request or are under a legal obligation to do so. We will notify you of any such disclosure where permitted by law.

Business Transfers

In the event that ptc55 or a substantial part of its business is acquired, merged with, or transferred to another entity, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and your rights under this Policy will continue to apply to your data under the new entity.

Analytics Providers

ptc55 uses third-party web analytics tools to collect aggregated, anonymised data about how players use ptc55.vip. These tools receive technical and usage data but are configured to anonymise IP addresses and are contractually prohibited from using the data for any purpose other than providing analytics services to ptc55.

The retention periods applied to different categories of data reflect the nature of the purpose for which the data is held:

• Account and Identity Data: Retained for the lifetime of your account plus a minimum of five years following account closure, in line with standard AML record-keeping practice.
• Financial Transaction Records: Retained for a minimum of five years from the date of the transaction, as required for AML compliance and dispute resolution purposes.
• KYC Documents: Retained for five years from the date of verification or from account closure, whichever is later. Documents are stored in encrypted form and access is restricted to authorised compliance personnel only.
• Usage and Analytics Data: Anonymised analytics data may be retained indefinitely. Personally identifiable usage logs are deleted or anonymised within 13 months of collection.
• Support Communications: Retained for three years from the date of the last communication in a given support thread, to assist with any subsequent dispute or follow-up enquiry.
• Marketing Preferences: Opt-in and opt-out records are retained for the lifetime of the account to provide a clear audit trail of your consent history.

When data is no longer required for any of the above purposes and no legal obligation requires its retention, ptc55 will securely delete or anonymise it. Anonymised data — where the link to any individual has been permanently severed — may be retained for statistical and research purposes without time limit.

The security of your personal data is a priority for ptc55. We have implemented the following measures to safeguard the data we hold:

• SSL/TLS Encryption: All data transmitted between your browser and ptc55.vip is encrypted using industry-standard TLS protocols. This protects your login credentials, personal details, and financial information from interception in transit.
• Encrypted Storage: Sensitive data fields — including identity document references and payment method identifiers — are stored in encrypted form in our databases. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data held by ptc55 is restricted to employees and contractors who genuinely need it to carry out their job responsibilities. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: ptc55's infrastructure is monitored continuously for signs of intrusion, unusual access patterns, or data exfiltration attempts. Automated alerts trigger immediate investigation of any anomaly.
• Regular Security Reviews: ptc55 conducts periodic security assessments to identify and remediate vulnerabilities in the platform before they can be explo ited.
• Payment Data Isolation: Raw payment credentials such as full card numbers or mobile banking PINs are never stored on ptc55 servers. Payment flows are handled directly by our certified payment processor partners, who operate under their own security standards.
• Two-Factor Authentication: ptc55 supports additional account security measures to help you protect your account from unauthorised access. We strongly encourage all players to enable available security features within their account settings.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, ptc55 will notify affected players without undue delay — and no later than 72 hours after becoming aware of the breach — providing details of what data was affected, what steps ptc55 has taken to contain the breach, and what actions you can take to protect yourself. Notification will be sent to the email address registered on your account.

Your Responsibility

While ptc55 takes all reasonable steps to protect your data on our end, the security of your account also depends on you. You are responsible for keeping your ptc55 login credentials confidential, using a strong and unique password, logging out of shared devices, and notifying ptc55 immediately at support at ptc55.vip if you suspect unauthorised access to your account.